Welcome to Aimeee ("the App"). This Privacy Policy explains how Betterverse Five Limited ("we", "us", "our") collects, uses, stores, and protects your personal data when you use the App.
Aimeee is an AI parenting assistant designed for Hong Kong families with children aged 0 to 12. The App uses third-party artificial intelligence technology to generate responses. Please read this Privacy Policy carefully before using the App.
This Privacy Policy is prepared in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO") and applicable international privacy regulations.
歡迎使用愛蜜（「本應用程式」）。本私隱政策說明 Betterverse Five Limited（「我們」、「本公司」）如何收集、使用、儲存及保護你在使用本應用程式時提供的個人資料。
本應用程式是一個 AI 育兒助手，專為香港育有 0 至 12 歲子女的家庭而設。本應用程式使用第三方人工智能技術來生成回覆。使用本應用程式前，請仔細閱讀本私隱政策。
本私隱政策根據香港《個人資料（私隱）條例》（第 486 章）（「PDPO」）及適用的國際私隱法規而制定。
The data controller responsible for your personal data is:
Betterverse Five Limited
Email: info@aimeee.ai
負責處理你個人資料的資料使用者為：
Betterverse Five Limited
電郵：info@aimeee.ai
We collect the following categories of personal data:
We do NOT collect: / 我們不會收集以下資料：
We use your personal data for the following purposes:
| Purpose / 用途 | Data Categories / 涉及的資料類別 |
|---|---|
| Generate personalised AI parenting advice / 生成個人化的 AI 育兒建議 | Conversation content, family profile data / 對話內容、家庭檔案資料 |
| Maintain accounts and provide support / 維護帳戶及提供客戶支援 | Account information / 帳戶資料 |
| Safety monitoring and crisis intervention (see Section 7) / 安全監測及危機介入（見第 7 條） | Conversation content / 對話內容 |
| Improve service quality and AI response accuracy / 改善服務質素及 AI 回覆準確度 | Anonymised usage data / 匿名化後的使用資料 |
| Comply with legal and regulatory requirements / 遵守法律及監管要求 | All categories (as applicable) / 所有類別（如適用） |
We do NOT use your personal data for: / 我們不會將你的個人資料用於以下用途：
This section is a critical part of this Privacy Policy. Please read carefully.
本條款是本私隱政策的重要組成部分。請仔細閱讀。
Aimeee uses third-party artificial intelligence technology to generate responses. The following details the relevant data transmission:
愛蜜使用第三方人工智能技術來生成回覆。以下是相關的資料傳輸詳情：
The App uses Google Gemini (provided by Google LLC) as its AI language model, deployed through the Amazon Web Services (AWS) Bedrock platform.
本應用程式使用 Google Gemini（由 Google LLC 提供）作為 AI 語言模型，通過 Amazon Web Services (AWS) Bedrock 平台進行部署。
When you chat with Aimeee, the following data is sent to the AI provider to generate responses:
當你與愛蜜對話時，以下資料會被傳送至 AI 供應商以生成回覆：
Before your first use of Aimeee's chat function, the App will display a consent screen that clearly states:
在你首次使用愛蜜的對話功能之前，應用程式會顯示一個同意畫面，清楚說明：
You must provide explicit consent (by tapping "Agree and Continue") before using the chat function. You may withdraw consent at any time in the App's settings, but this will prevent you from using the chat function.
你必須明確同意（點擊「同意並繼續」）後才能開始使用對話功能。你可以隨時在應用程式設定中撤回同意，但這將導致對話功能無法使用。
| Data Category / 資料類別 | Retention Period / 保留期限 |
|---|---|
| Account information / 帳戶資料 | Duration of account, plus 30 days after deletion / 帳戶存續期間，及刪除帳戶後 30 日 |
| Family profile data / 家庭檔案資料 | Duration of account, plus 30 days after deletion / 帳戶存續期間，及刪除帳戶後 30 日 |
| Conversation records / 對話記錄 | 12 months, then automatically deleted / 12 個月，之後自動刪除 |
| Safety-flagged records / 安全標記記錄 | 24 months (for safety audit and legal compliance) / 24 個月（用於安全審計及法律合規） |
| Device and usage data / 裝置及使用資料 | 12 months (may be retained longer after anonymisation) / 12 個月（匿名化處理後可保留更長時間） |
You may delete individual conversation records at any time within the App. When you delete your account, we will delete all identifiable personal data within 30 days, except for safety records required by law.
你可以隨時在應用程式內刪除個別對話記錄。刪除帳戶時，我們將在 30 日內刪除所有可識別的個人資料，但法律要求保留的安全記錄除外。
Aimeee has a multi-layered safety system to protect users:
愛蜜設有多層安全系統以保護用戶：
All user messages are assessed through a safety classification system before an AI response is generated. Messages involving self-harm, suicidal ideation, child abuse, or domestic violence are immediately flagged. The AI will provide Hong Kong crisis hotline information rather than continuing normal conversation.
所有用戶訊息在生成 AI 回覆前會經過安全分級評估。涉及自殘、自殺意念、兒童虐待或家庭暴力的訊息會被即時標記，AI 將提供香港危機熱線資訊，而非繼續正常對話。
Conversation records flagged by the safety system are retained for a longer period (see Section 6) for the following purposes:
被安全系統標記的對話記錄會被額外保留（見第 6 條），用於：
This data is accessible only to authorised safety review personnel and will not be used for any commercial purpose.
此類資料僅限獲授權的安全審查人員存取，且不會用於任何商業用途。
We take the following measures to protect your personal data:
我們採取以下措施保護你的個人資料：
While we strive to protect your data, no system can guarantee absolute security. In the event of a data breach, we will notify affected users and the Privacy Commissioner for Personal Data in accordance with PDPO requirements.
雖然我們盡力保護你的資料安全，但無任何系統可以保證絕對安全。如發生資料洩露事件，我們將按照 PDPO 的要求通知受影響的用戶及個人資料私隱專員公署。
Aimeee is an app designed for parents, not for children to use directly.
愛蜜是為家長而設的應用程式，不是供兒童直接使用的。
Parents are responsible for ensuring that their use of the App is in their children's best interests and that children do not interact directly with the AI without supervision.
家長有責任確保本應用程式的使用符合其子女的最佳利益，且不讓兒童在無監督的情況下直接與 AI 對話。
Under the Hong Kong Personal Data (Privacy) Ordinance, you have the following rights:
根據香港《個人資料（私隱）條例》，你享有以下權利：
You have the right to access the personal data we hold about you. We will respond within 40 days of receiving your access request.
你有權查閱我們所持有的關於你的個人資料。我們將在收到查閱要求後 40 日內回覆。
If you believe the personal data we hold is inaccurate, you have the right to request correction.
如果你認為我們所持有的個人資料不準確，你有權要求更正。
You may request deletion of your personal data at any time. To do so:
你可以隨時要求刪除你的個人資料。方法如下：
We will process your deletion request within 30 days and send you a confirmation email once complete. Data required by law to be retained (e.g., safety-flagged records) may be retained for the period specified in Section 6.
我們將在 30 日內處理你的刪除要求，並在完成後發送確認電郵。法律要求保留的資料（例如安全標記記錄）將按照第 6 條規定的期限保留。
You may withdraw your consent for third-party AI data processing at any time. After withdrawal, the chat function will be unavailable, but your account and existing data will not be affected.
你可以隨時撤回對第三方 AI 資料處理的同意。撤回後，對話功能將無法使用，但你的帳戶及已有資料不受影響。
To exercise any of the above rights, please contact us at:
如需行使上述權利，請透過以下方式聯絡我們：
We will not charge a fee for access or correction requests, unless the request is manifestly excessive or repetitive.
我們不會就查閱或更正要求收取費用，除非該要求明顯過度或重複。
If you are a California resident, under the California SB 243 Companion Chatbot Act, you have the following additional rights and protections:
如你是加州居民，根據《加州 SB 243 同伴聊天機械人法》，你享有以下額外權利及保障：
This App is a mobile application and does not use browser cookies.
本應用程式為流動應用程式，不使用瀏覽器 cookies。
We may use analytics tools to collect anonymised usage data to improve our services. All analytics data is anonymised and will not be linked to your personal identity.
我們可能使用分析工具收集匿名使用數據以改善服務。所有分析數據均經匿名化處理，不會與你的個人身份資訊關聯。
Your data may be transferred to locations outside Hong Kong for processing, including:
你的資料可能會被傳輸至香港以外的地區進行處理，包括：
| Provider / 供應商 | Data Type / 資料類型 | Purpose / 用途 |
|---|---|---|
| Google Gemini (via AWS Bedrock) / Google Gemini（經 AWS Bedrock） | Conversation content, family profile / 對話內容、家庭檔案 | AI response generation / AI 回覆生成 |
All cross-border data transfers are subject to appropriate data protection terms to ensure your data receives protection equivalent to that under Hong Kong law.
所有跨境資料傳輸均受適當的資料保護條款約束，確保你的資料獲得與香港法律同等的保護。
We may update this Privacy Policy from time to time. In the event of material changes, we will:
我們可能會不時更新本私隱政策。如有重大變更，我們將：
We recommend that you review this Privacy Policy periodically. Continued use of the App constitutes your acceptance of the updated policy.
我們建議你定期查閱本私隱政策。繼續使用本應用程式即表示你接受更新後的政策。
If you have any questions about this Privacy Policy or need to exercise your data rights, please contact us at:
如你對本私隱政策有任何疑問，或需要行使你的資料權利，請聯絡：
Betterverse Five Limited
Email / 電郵：info@aimeee.ai
If you are dissatisfied with how we handle your personal data, you have the right to file a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong:
如你對我們處理個人資料的方式不滿意，你有權向香港個人資料私隱專員公署投訴：
Copyright 2026 Betterverse Five Limited. All rights reserved.
For data deletion instructions, please visit our Data Deletion Instructions / 資料刪除說明 page.